Refund Policy

1. General Overview
At QueerAndSober.org, we strive to provide a positive experience for all of our participants and customers. This Refund Policy outlines the conditions under which refunds are available for tickets, goods, and events. By purchasing through our Website, you agree to the terms of this policy.

2. Event Tickets
2.1 Non-Refundable Policy
All ticket sales for events organized or promoted by QueerAndSober.org are final and non-refundable. Once a ticket has been purchased, we are unable to offer any refunds, exchanges, or transfers, except as otherwise specified in the event or purchase page.

2.2 Exceptions
Refunds or exchanges may be available in the following circumstances:

Event Cancellation: If an event is canceled by QueerAndSober.org, we will offer a full refund of the ticket price.
Event Postponement: If an event is postponed, ticket holders may request a refund or choose to retain their tickets for the rescheduled date.
Special Circumstances: In rare cases, refunds may be issued at the discretion of QueerAndSober.org management. This will be assessed on a case-by-case basis.
Please check the specific event or purchase page for any additional refund terms or conditions that may apply.

3. Goods and Merchandise

3.1 Return and Refund Policy
For physical goods or merchandise purchased through QueerAndSober.org:

Return Window: All sales of products are final unless the return is due to our error (e.g., you received an incorrect or defective item). You may exchange most new, unopened items within 14 days of delivery for a full refund.
Condition of Items: Returned items must be in their original condition, unused, and in the original packaging. We reserve the right to refuse returns that do not meet these criteria.
Shipping Costs: Return shipping costs are the responsibility of the customer unless the return is due to our error (e.g., you received an incorrect or defective item). In such cases, we will cover the return shipping costs.

3.2 Refund Process
Processing Time: Refunds for returned goods will be processed within 7-10 business days after we receive the returned items.
Refund Method: Refunds will be issued to the original payment method used at the time of purchase.

4. Digital Products
4.1 Refunds for Digital Products
All sales of digital products, including but not limited to e-books, downloads, and online courses, are final and non-refundable. Once access has been granted to the digital content, no refund will be provided, except in the case of technical issues that prevent access to the product.

4.2 Technical Issues
If you experience any technical difficulties in accessing digital products purchased from QueerAndSober.org, please contact us within 7 days of purchase, and we will work to resolve the issue. If the issue cannot be resolved, a refund may be issued at our discretion.

5. Refund Request Process
To request a refund or initiate a return, please contact us at [insert contact email] with the following information:

Your name
Order number
The item(s) you wish to return or refund
Reason for the return or refund request
We will review your request and respond within 5 business days.

6. Chargebacks
If you initiate a chargeback with your bank or credit card provider without first contacting us to resolve the issue, you may be subject to additional fees. We encourage you to reach out to us directly to resolve any concerns before pursuing a chargeback.

7. Changes to This Refund Policy
We reserve the right to modify or update this Refund Policy at any time. Any changes will be posted on this page, and significant changes will be communicated to our customers. Please review this policy periodically to ensure you are aware of the current terms.

8. Contact Us
If you have any questions or concerns regarding this Refund Policy, please contact us at:

Email: queersoberclub@gmail.com

Effective Date: 01 August 2024